HDCE technical support
A problem with one of your HDCE services? Our Montreal team answers by phone, by email or remotely. Tell us what is happening: we take it from there.
Contact us
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Phone
+1 819 850-1788From 8 a.m. to 5 p.m., subject to technician availability.
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Emergency (toll-free)
1 844 576-2505Emergency support line, for an interrupted critical service.
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Email
support@hdce.caInclude the affected service, the error message and how to reach you.
Remote assistance and tools
Run these tools when an HDCE technician asks you to. The links open the official TeamViewer and ESET downloads in a new tab.
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TeamViewer QuickSupport
Quick, temporary assistance without installing TeamViewer: run the module, then give the displayed ID to the technician.
Download QuickSupport (new tab) -
TeamViewer Host
Full, permanent access to your environment, also used for Group Policy (GPO) deployments.
Download TeamViewer Host (new tab) -
ESET agent (Windows)
Installer for the HDCE-managed ESET protection agent, for your Windows workstations.
Download the ESET agent (new tab)
For faster handling
- Your company name and a contact person
- The affected service or device
- The error message or a screenshot
- When the problem started, and how urgent it is
Online services and terms
- Online backup (backup.hdce.ca) (new tab)
- Cybersecurity (cyber.hdce.ca) (new tab)
- Terms and conditions: technical support is described in section 6.
Prefer to write to us now?