Workstation or server
Every managed device runs two lightweight agents: the RMM agent (remote management) and the ESET Inspect agent (security).
HDCE Sentinel EDR antiviruspowered by ESET Inspect
Monitor. Anticipate. Automate. A higher-performing IT fleet, effortlessly.
HDCE Sentinel combines real-time monitoring, artificial intelligence and cybersecurity powered by ESET Inspect to maintain and protect all your environments — automatically.
- Monitoring 24/7
- Preventive maintenance with AI
- Anomaly detection in real time
- Lower IT costs
Fixed before your employees even log in.
AI agentAll systems stableNo new threats
Illustrative interface · sample data
Features
Complete IT management, powered by AI and ESET Inspect
HDCE Sentinel continuously monitors, analyzes, maintains and protects all your environments.
Real-time monitoring
- Workstations, servers, networks and VMs
- Availability and performance
- Centralized dashboards
Proactive AI agents
- Preventive maintenance
- Automatic optimization
- Smart recommendations
Cybersecurity with ESET Inspect
- Advanced AI-assisted detection, investigation and response
- Behavioural analysis
- Native, automated integration
Automatic rollback
- Return to a stable state
- Protection against problematic updates
- Less downtime
Reports and compliance
- Automated reports
- Asset and licence tracking
- Regulatory compliance
See it in action:
Explore our AI-driven automated maintenance
- Telemetry from devices to the console
- Actions from the console to devices
The technology behind HDCE Sentinel
What is an RMM?
An RMM — Remote Monitoring and Management — is the platform that connects each of your devices to our service centre. A lightweight agent, installed on every workstation and server, continuously reports its status and lets us act remotely, without travelling and without interrupting your employees.
The RMM is what lets us automate:
- InventoryHardware, software, licences and warranties, always up to date.
- MonitoringAvailability, performance, disk space, services and backups, 24/7.
- PatchesWindows, macOS and third-party software updates, deployed in waves.
- Scripts and automationPowerShell and Bash to clean up, configure and repair, at the right time.
- Remote accessSecure remote control by our technicians, with the user’s consent.
- Alerts and thresholdsAlerts that trigger our AI agents and technicians.
- Lightweight agent · Windows, macOS, Linux
- Encrypted communication
- Runs outside business hours
- Audit log of every action
Our EDR
Why ESET Inspect?
ESET Inspect is an EDR — Endpoint Detection and Response: it detects, analyzes and responds to threats directly on your workstations and servers, where a traditional antivirus is mostly limited to known threats.
We chose it because it goes further in automation and gives us precise control over that automation, group by group, across our clients’ entire device fleet.
- More automationWorkstation isolation, process termination, file blocking and response scripts: ESET Inspect acts as soon as a threat is detected.
- Precise control over the fleetGroup by group, we decide what is automatic and what requires a technician’s approval.
- Behavioural detectionBeyond signatures, ESET Inspect analyzes processes, scripts and connections, mapped to MITRE ATT&CK.
- Connected to our RMM and AI agentsEvery detection feeds our remediation workflows, our verifications and your reports.
Example of ESET Inspect response rules configured by HDCE: workstations, malicious behaviour, isolate and stop the process automatically; mobile laptops, ransomware, immediate isolation; critical servers, suspicious activity, technician approval required; executives, phishing, alert and block the link. Exclusions: accounting software and backup tools.
Sample configuration
CapabilityAntivirus (traditional)EDR · ESET Inspect
Blocks known threatsYesYes
Analyzes behaviourLimitedYes
Investigation and timelineNoYes
Automatic workstation isolationNoYes
How it works
From the first signal to resolution, automatically and under control
Follow an event in real time: telemetry, ESET Inspect detection, AI investigation, containment, RMM action, verification, report, then follow-up by an HDCE technician.
- Telemetry
- Detection alert
- AI decision
- RMM action
- Report and follow-up
- Continuous monitoring
Continuous telemetry
Processes, connections, performance and logs flow in real time to ESET Inspect and the HDCE Sentinel console.
Detection
ESET Inspect spots malicious behaviour; the Sentinel AI engine spots health and performance anomalies.
AI-assisted investigation
The AI agent correlates signals, rebuilds the timeline and proposes a verdict or an action plan.
Containment or action plan
Based on your rules: immediate isolation of the workstation, or a remediation plan within an approved window.
RMM action
The RMM runs the remediation on the targeted workstations: script, patch, cleanup or rollback.
Verification
The result is checked automatically: threat removed, services running, performance restored.
Report
Timeline, actions and evidence are recorded in a clear, audit-ready report.
HDCE technician notified
An HDCE technician receives the summary, validates it and follows up with you.
Illustrative scenario · sample data
Visibility
Complete visibility into your infrastructure
Your sites, devices, threats and maintenance in a single console, with AI at work, live.
HDCE Sentinel console
Types of managed assets
- Windows, macOS and Linux
- Desktops and laptops
- Physical and virtual servers
- Networks and equipment
- Critical applications
- Printers and peripherals
- Multiple sites
Toronto Gatineau Montreal · head office Quebec City 9 sites · 1,290 devices
| Site | Devices | Status |
|---|---|---|
| Montreal (head office) | 593 | Online ✓ |
| Quebec City | 214 | Online ✓ |
| Toronto | 132 | Online ✓ |
| Gatineau | 96 | Maintenance · 7 workstations |
| Sherbrooke | 84 | Online ✓ |
| Trois-Rivières | 62 | Online ✓ |
| Saguenay | 48 | Online ✓ |
| Halifax | 23 | Offline |
| Winnipeg | 38 | Online ✓ |
Total: 1,290 managed devices (example).
47threats blocked
(last 30 days)
(last 30 days)
Median detection → containment time: 31 s (example).
| Task | Workstations | When | Status |
|---|---|---|---|
| Windows patches | 23 | Tonight · 02:00 | Scheduled |
| Disk optimization | 47 | 3 min ago | Completed ✓ |
| Driver updates | 42 | Yesterday · 02:30 | Completed ✓ |
| Temporary file cleanup | 127 | Yesterday · 03:10 | Completed ✓ |
| Backup verification | 9 servers | Every night · 04:00 | Scheduled |
| Scheduled restarts | 31 | Sunday · 03:00 | Scheduled |
Sample data
AI in action
Live- All systems stable: no new threats, just now.
- Disk optimization: 47 workstations, 3 minutes ago.
- Preventive maintenance scheduled: 23 workstations, 8 minutes ago.
- Automatic containment: malicious process isolated, 12 minutes ago.
- AI investigation in progress: behavioural analysis by ESET Inspect, 13 minutes ago.
- Threat detected by ESET Inspect: suspicious behaviour on a workstation (PowerShell), 14 minutes ago.
Sample data
Pricing
Simple, transparent pricing
One price per device, every month. Prices in Canadian dollars.
HDCE Sentinel
AI-driven management and maintenance
$25/ device / month
- Complete monitoring and management
- AI agents and preventive maintenance
- Reports and compliance
- Support included
ESET Inspect
Advanced detection and response for your workstations and servers
Depending on the licence tier
- Threat detection and behavioural analysis
- AI-assisted investigation
- Automated response and containment
- Centralized management
- Several licence tiers available
Sample combined solution
HDCE Sentinel + ESET Inspect
Starting at$35/ device / month
(depending on the ESET Inspect licence tier) Prices in Canadian dollars, plus applicable taxes.A complete solution
- HDCE Sentinel + ESET Inspect with AI-assisted security
- A single partner
- A more secure environment
- Fewer interruptions
- Lower IT costs
- A team freed up for value-added projects
Frequently asked questions
What is the difference between an EDR and an antivirus?
A traditional antivirus mainly focuses on known threats, identified by signatures. An EDR (Endpoint Detection and Response) such as ESET Inspect continuously monitors the behaviour of workstations and servers (processes, scripts, connections), detects suspicious activity and can respond automatically, for example by isolating a workstation.
Why did HDCE choose ESET Inspect?
Because it goes further in automating the response, and it lets us set precisely, group by group, what is automatic and what requires approval from an HDCE technician. Every detection also feeds our RMM, our AI agents and your reports.
How much does HDCE Sentinel cost per workstation?
HDCE Sentinel costs $25 per workstation per month. Combined with ESET Inspect, the solution starts at $35 per workstation per month, depending on the ESET Inspect licence tier. Prices in Canadian dollars, taxes extra.
Is HDCE Sentinel a good fit for Quebec SMBs?
Yes. The service is designed for SMBs and organizations without a full-time security team: monitoring, maintenance and response are automated, and an HDCE technician follows up with you.