Why high-availability collaborative emails 100% UP?
In most businesses, there are certain weaknesses related to email reliability which management takes time to address only when they lead to a dramatic situation. As the saying goes: one ounce of prevention is worth a pound of cure. Otherwise, you might get hurt as related in the following letter!
To the person in-charge of the Electronic Messaging Service
We would like to let you know of our dissatisfaction following a sudden interruption of our email service (sending and receiving), which literally disrupted our activities: 85% of all our communications with our clients, partners and other associates, including almost all of our orders (clients and suppliers) take place through emails. Useless to say that overall, this problem caused us a great loss of time and money.
This situation would have been a problem, but not a catastrophe, if at least it had not lasted for many hours, if you could have reduced the length of time one way or another while you identified the cause of the problem. We are aware that you need time to resolve a problem that is beyond your control or outside your expertise. Nevertheless, we hope you understand that we hereby wish to express our dissatisfaction concerning this much too long interruption of service. How can you not have a special contingency policy in case of an extended interruption like the one we are now experiencing? How can we be assured that we will not again be the victims of the adverse consequences of a future dysfunction of our email system?
We hope our message will be taken into account by your team and that you will adopt the necessary measures to avoid the reoccurrence of this situation.
If not, we will have to do business with another supplier to host our emails in order to act in the best interest of our clients, partners, associates and our own business.
At HDCE, we take this kind of testimony very seriously!
As you can see, an interruption of service preventing the proper functioning of your email system can have very serious consequences, often underestimated, on your sales efforts. Unfortunately, this problem can happen, and it must be anticipated. For certain enterprises whose emails do not have a capital importance on their business process, the impact is minimal, but for others whose reliance on their emails is a priority 24/24, the impact can be disastrous.