Why have collaborative email high availability 100% UP?
In most businesses, there are some gaps in the reliability of emails that management takes time to respond to only when they lead to a bleeding situation. Prevention is better than cure, we say, otherwise we get hurt, and as this letter shows, it can hurt!
For the attention of the e-mail service manager
Following the sudden interruption of the sending and receiving of our emails, we would like to express our dissatisfaction with this situation that literally disrupted the smooth running of our activities: 85% of all communications with our customers, partners and other collaborators, including almost all of our orders (customers and suppliers), is done by email. Needless to say that through all this, we lost time and money.
It would have been just as desolate but less catastrophic, if at least this situation had not been spread out over several hours, if you could have cut it in one way or another, while waiting to solve it at the source same problem. We are aware that, on your side, you need time in the face of such a scenario, independent of your will and your expertise, but nevertheless dare to hope that you will understand the object of the present letter which aims to denounce this good too much. long interruption of services. How is it that you do not have a special emergency policy in the event of a prolonged breakdown like the one we are currently experiencing? How can we be assured that we will not be affected again by the unfortunate consequences of a future malfunction of our emails?
We hope that your message will be heard by your team and that your team will take the necessary steps to ensure that this situation does not happen again.
Otherwise, we will be obliged to do business with another provider to host our emails, in order to act in the best interests of our customers, partners, employees and of course ours.
Director of Communications
At HDCE, we take this type of testimony literally!
As you can see, a failure to keep your e-mail running can have serious, often underestimated, consequences on your sales efforts. This is unfortunately a situation that can happen and you have to know how to anticipate. For some companies whose e-mails are not a major part of their business process, the pain is minimal, but for others, whose e-mail reliability is a 24-hour priority, the impact is more painful.